Frequently Asked Questions

How do I stop payment on a personal check?

You can request a stop payment on a personal check via Online Banking or by calling the number on your statement or checks.

To request a stop payment via Online Banking, please go to the Customer Service tab and click on Stop Check Payment, located under Account Services. Please read the disclosure, then click on Continue and submit the required information.

You will need to provide the following information: check number, date written, exact amount, and Payee. If the amount and check number are not exact, the check may be paid. The stop payment cannot be placed on an item that has already been presented. A stop payment will be effective for six months. A confirmation notice will be sent to you. We ask that you contact us if any information on the confirmation is not correct. For further information regarding stop payments, stop payment fees or regarding bank and customer responsibilities, please refer to your Account Agreement and Disclosures brochure.

When are funds available after a deposit?

Usually on the first business day after the day we receive your deposit. However, depending on the type and amount of your deposit, we may delay the availability of your funds for up to 7 business days. If we delay the availability of funds, we send you a notice and tell you when the funds will be available.
For more information on the circumstances under which a delay may occur, refer to the deposit agreement and disclosures.

What are the bank holidays?

Commerce Bank Texas will be closed to observe the following holidays:

 

2017
Martin Luther King Jr. Day Monday, January 16
Presidents Day Monday, February 20
Memorial Day Monday, May 29
Independence Day Tuesday, July 4
Labor Day Monday, September 4
Columbus Day Monday, October 9
Thanksgiving Day Thursday, November 23
Christmas Day Monday, December 25

How do I access the TeleBank line?

Call 1-866-619-1416 and follow the prompts to access your account information.

How do I sign up for Internet Banking?

Go online to commercebanktx.com and on the top right of the home page click on the first time user link and follow the instructions to register for online banking.

Who is the FDIC?

The Federal Deposit Insurance Corporation (FDIC) preserves and promotes public confidence in the U.S. financial system in the following ways:

I have accounts in multiple categories at a financial institution. The combined value of the accounts exceeds the basic insurance amount of $250,000. Are all of my funds insured?

For customers with accounts in multiple categories at a single financial institution, FDIC coverage is based on the titling of the accounts and the category of accounts, not the number of accounts.

For example, a customer who owns a checking account and a CD titled in his or her own name as single owner will receive a total of $250,000 of combined coverage for both accounts.

But if that same customer also has a joint account (which is a separate category from individual accounts), he or she could receive an additional $250,000 of insurance for the funds held in the joint account.

Where can I get more information about FDIC insurance?

You may visit a Commerce Bank Texas location or contact customer service to obtain a copy of the "FDIC - Your Insured Deposits" brochure. You may also call the FDIC at 1.866.806.5919 or by visiting www.fdic.gov

How do I report a lost or stolen debit card?

1-830-996-3125 Use this number during business hours to report a lost or stolen card or for assistance on a blocked card.

1-800-554-8969 Use this number only during non-business hours to report a lost or stolen card.